Frequently Asked Questions

  • Where are you located?
    Our address is 2500 State Highway 66 East, Rockwall, TX, 75087. Our building is located behind Rest Haven Funeral Home & Memorial Park, on the west property line. Please call 972-772-5671 for directions if you are not familiar with our location.

  • What are your hours of operation?
    Our office hours are Monday through Friday, 8:00 am to 5:00 pm. We are available on Saturdays from 8:00 am to 12:00 pm, by appointment only. Our services are available outside of these hours as needed, and at an additional cost.

  • Can I tour your facility?
    Absolutely! We are proud of our state-of-the-art facility and welcome the opportunity to show you the caring and professional environment we provide for the pet families we serve.

  • Will you come get my pet, or should I bring my pet to you?
    We will bring your pet into our care either at your home or at the Veterinary Clinic. If you would rather bring your pet to our office, we ask that you call ahead so we can ensure that one of our professional staff is available to meet with you.

  • What exactly is cremation, and how does it work?
    Cremation is a means of final disposition and is an alternative to burial. It is a heating and mechanical process that reduces the pet remains to bone fragments of unidentifiable dimensions.

  • What is a private cremation?
    With a private cremation, pets are cremated alone and are the only body within the cremation chamber. Pet parents will receive their pet's cremated remains, and only their pet's cremated remains.

  • What is a communal cremation?
    A communal cremation is one in which multiple pet remains are present in the cremation chamber. There is no separation of the pet remains during the communal cremation process, and the pet’s cremated remains are not returned to the owner.

  • Can I witness my pet’s cremation?
    Yes, witnessed cremations can be scheduled with advance notice. We have a beautiful facility with a viewing room for families who choose to witness their pet’s cremation. Most witnessed cremations are scheduled first thing in the morning.

  • What if I want to say a final goodbye, or have a memorial service for my pet?
    We understand how difficult it is to say goodbye. Our beautiful facility provides a comfortable environment where you can take that extra time to say goodbye to your pet. We also have an area suitable for a moment of remembrance.

  • How will my pet’s cremated remains be returned to me?
    As a part of our private cremation service, we will return your pet’s cremated remains to you in one of our standard urns. However, for an additional cost, you may choose from our wide selection of custom urns. You can view our urn selections either in our showroom, or online.

  • What forms of payment do you accept?
    We accept cash, checks and all major credit cards. Payment is due when services are rendered.