Testimonials

We receive many letters from the families we've served, thanking us for our caring ways during their time of loss. Their words warm our hearts, and speak to you of our professionalism, compassion, and the true value of the services we provide.

They have cremated two of my beloved pets. They offer their services through my veterinarian. Thank you for helping during a terrible time in our lives.

5 stars
Cheryl Farrens March 28, 2024

My precious boy Hershey passed away Monday evening, 3/18/24 at the age of 17 years old. I had for years already prepared to have him cremated at Pet Memories. I brought him in the next morning and I was able to get him cremated right away. Hershey passed away in my arms that night, and by early afternoon, he was home with me. The staff is great and caring. They will always be my first choice for pet cremation.

5 stars
Darrin Garza March 24, 2024

I lost my beautiful girl Lily a few weeks ago, and my vet recommended Pet Memories for cremation. I have nothing but good words to say. The team here is so compassionate and understanding. I was able to have my beautiful baby back the same day we had her cremated. You don’t understand how much I appreciate the support during hard times like these. I didn’t like the thought of burying her and having her close to me in a beautifully made box, and having our dog's name engraved meant so much. I cannot thank Pet Memories enough. I definitely recommend for those looking for an affordable cremation of their pet.

5 stars
angela tran March 12, 2024

We had contacted Laps Of Love to come do an in-home euthanasia visit on our 16 and a half year old rescue Bassador. He passed away before the vet could arrive and when we called to let them know, we were told that they won’t handle after care. Luckily, I found Pet Memories, which David arrived within 30 minutes. His sympathy and gentle care helped put us at ease for letting our long time companion go. We received a paw print and beautiful box containing his ashes, much faster than going through the vet clinics. The care and understanding given is extremely appreciated.

5 stars
Christa Zachary March 04, 2024
5 stars
Kim Strube February 29, 2024

Our family dog passed away unexpectedly. Pet memories offered a private cremation at a fair price. I felt comfortable having our dog sent to them because of how close they are to our veterinary clinic. My dog was returned within 3 days, in a beautiful wooden box with a plaque of his name. We were offered other services, such a paw print. I greatly appreciate the care Pet Memories handled our beloved dog. The even provide a free obituary, which really helped me to have some closure. This is definitely a different experience than when I had my cat cremated in 2011 with a different service.

5 stars
Jessica Garcia February 23, 2024

Great staff!! Caring and understanding 💜

5 stars
Stephanie Regalado January 27, 2024

We definitely recommend Pet memories, very professional and reasonably priced.

5 stars
Laura Valdez January 21, 2024

When you invite an animal to be a part of your family, your days are filled with complete joy. The last thing that you ever think about is the day that your beloved friend is just too tired to stay. Our German Shepherd Zeus brought our family more joy than we could of ever possibly imagined. After an amazing 13 years with us.. he was was ready to say goodbye. It was 3 days after Christmas and although we knew that day was very close.. we weren’t really prepared for the shock when we awoke to see that he peacefully passed in his sleep.. Thankfully, Pet Memories popped up in our search browser. We called and Greg answered.. he could hear the pain in our voice and said.. “I can be there right away”. He showed up 20 min later and lovingly, gently and professionally took our boy to be cremated. But what really surprised us was the fact that he hand delivered our beloved Zeus back to us within a few hours in a GORGEOUS cedar box with a laser printed name plate, and cremation certificate. The same day we lost our fur kid.. Greg (the angel maybe) was there to make us feel a little bit better. Thank you Greg & Pet Memories so very much! You have NO idea how much we appreciate your kindness and professionalism! We have 3 more adult fur kids and will be using your services again when we need to… but I REALLY hope that isnt for a long, long time.

5 stars
A Mec January 20, 2024

Lost our Nala Jade unexpectedly 2 days ago and we already have her ashes in a beautiful labeled box with its own little lock. Thank you, Pet Memories.

5 stars
Vashti Sosa-Ofiokpa January 14, 2024

Pet Memories took care of my special boy and returned him to me in a lovely box with his name on a brass placque. He was home within 2 days from his departure, which was very comforting. They called to tell me he was back at my vet's, which was so thoughtful. I will definitely use them again when needed.

5 stars
Sharon DeBlanc January 13, 2024

The people at Pet Memories are so compassionate, they helped us feel at ease about our choices and had our baby back home to us the next day. I am so grateful I found Pet Memories.

5 stars
Jeannette Smith January 08, 2024
5 stars
Kitty Proctor January 04, 2024

Such incredible professionalism, care, and compassion by this staff. They truly go above and beyond to make a difficult time a little easier.

5 stars
Steve Deere January 02, 2024

They are amazing. My cat Ripley couldn’t have been left with a better group of people for his cremation. Their pricing for this & additional service options are very reasonable. During a difficult time, I highly recommend these excellent, professional & compassionate people.

5 stars
It’s me! December 14, 2023

I lost my baby yesterday and am so heartbroken. I called a local place close to my home and they quoted me over $400 for a private cremation and told me I had to wait for the director to call me back to let me know when I could drop her off. I found Pet Memories on Google and they were kind and the pricing was so much more affordable and I was able to drop her off right away. They included a nice box for her ashes with an nameplate and also made an ornament with a piece of her fur. It was such a kind and thoughtful gesture. I would definitely recommend them for pet cremation if you've lost a beloved fur baby.

5 stars
Lil Mc December 13, 2023

Pet Memories in Rockwall is wonderful! 3rd time using their services and they are caring, thoughtful, and the most affordable I’ve found. Other facilities wanted 3x what Pet Memories charge and that just feels like taking advantage of grieving pet parents when they’re at their most vulnerable. I could only afford the private cremation & nothing else, but when I picked up my Lillie, they surprised me with a thoughtful ornament with her fur clipping! Really touched my heart. They will continue to be my choice when my fur babies cross the rainbow bridge.

5 stars
D B December 09, 2023

Absolutely amazing, very quick on the return of our beloved dog. They took such wonderful care of her and we highly recommend them. Thank you for treating our girl like she was your own pet

5 stars
Tina Wilson December 06, 2023

Thank you so much for taking care of our sweet family dog that we had for 14 years. You were so patient with me as I was weeping on the phone trying to ask questions, the service was respectfully priced and we got our babies ashes back within 24 hours along with his sweet footprint, we sincerely appreciate you.

5 stars
Emily Jordan November 30, 2023

When we had to put our beloved dog down a couple of days before Thanksgiving out vet recommended Pet Memories, I just picked up Oliver and he was put in a beautiful cedar chest wooden box with a lock and key with his name and paw print on the top of the chest on a gold plaque it was so beautiful!! You could tell they really took care with how he was presented back to us and I couldn’t be more thankful for that as we are still mourning Ollie’s passing!! Thank you so much for your love and considerate compassion in how we got Ollie’s remains back!

5 stars
Judy McNeil November 30, 2023

I want to appreciate they did a job with our beloved pet and had him back with us before the 24hr mark and he was very loved and cherished and y'all did a fantastic job he will be dearly missed 🥺

5 stars
JOYCE OSORIO November 14, 2023

When our sweet boy passed away late at night, they were so accommodating and let us bring him there late so our kids didn’t have to deal with our Shepherd’s remains here all night. They made sure they got all the necessary keepsakes before cremation. They literally had him back to us in less than 24 hours in a very nice box. While I hope I don’t have to use them for many, many years, I know they will come to our aid when the time does come.

5 stars
Brooke Adams November 04, 2023

Both of my babies can be together again! They were apart 3 yrs. Miss them so much. The men that work here are so kind and understanding. They even saved some of my girls fur for me!

5 stars
Christina Loftis October 14, 2023

Losing a loved pet is so sad and unsettling. So the times I've turned to Pet Memories for help they have been supportive, understanding and compassionate. I've come here twice and both times felt blessed by their kindness during a painful situation

5 stars
Victoria Tortorelli October 09, 2023

It’s always devastating to loose a family pet. I was fortunate to have my last die at home in my arms. So I took her to Pet Memories myself. What a wonderful place! So nice and personal - understanding and quite comforting doing their job. I feel fortunate we have that service in Rockwall so close

5 stars
Susan Moore October 08, 2023

Thank you for taking special care of our precious Chloe.

5 stars
Linda Woodard October 07, 2023

When I lost my precious beagle Ben this place was a God send. They were helpful thoughtful and brought me peace knowing that my Ben would be taken care of in such a loving manner. Thanks to everyone I dealt with during this difficult time. May God bless you all for all the love you gave me.

5 stars
Carolyn Korbini August 24, 2023

They are the best for taking care of our departed family. Simply the very best. Awesome. Fantastic. I would run out of words for praise. Oh, we've had them come to our house to pick up and then they bring them back home when the cremation is done. Last few times, we have set things up from our vet's office but Pet Memories will help you however you need it.

5 stars
James Hawkins September 27, 2023

Thank you. Rest in peace Bruce.💚

5 stars
Sebastian Preciado August 04, 2023

I want to thank Greg and his staff for their support and assistance. I am forever grateful.

5 stars
Tiffany Chandler July 26, 2023

The cremation process was a smooth process. I was very pleased at the work done for my pet. Everyone was respectful and kind during my grieving. I enjoyed the friendly staff and fast work.

5 stars
Katral Jamerson June 05, 2023

I cant even begin to tell you how grateful I am for you guys at Pet Memories. Thursday (5/4/23), I lost my 14.5 year old baby girl, Ria. She lived a good life and was loyal to a fault! Even tho I didn't get a phone call or text the next day stating she was ready, I called in and asked. You guys, from the time my husband called for information to the time I picked her up, had been nothing but compassionate, gracious, and everything else in between. I can't thank you enough for taking care of my baby. I will now and always recommend yall to whomever is in need of services like this!

5 stars
Becca T May 09, 2023

Our cat Pip passed away suddenly a few days ago. Pet Memories was recommended to us. We took him there and the staff was so kind and compassionate. Thank you Dee, Nick, and Gary. Tricia and Leon Johnson

5 stars
Tricia Johnson April 15, 2023

They were very caring and compassionate. They made a very difficult experience much easier for me. The young man who pick up my pet was so gentle and kind. I would recommend them to anyone who loses a pet.

5 stars
Kay Hale April 07, 2023

Thank you to Greg, from the bottom of my heart for taking such good care of my sweet Chloe.❤️

5 stars
Lauren Mathis January 23, 2023

I will always use Pet Memories, they are so kind and understanding. They always go the extra mile no matter the situation. Thank you so much to the owner and all of the staff for your amazing services especially at such a hard time for us.

5 stars
Deanna D December 30, 2022

We lost our precious Buster on Monday. This 13-year-old, 95 lb baby of ours brought our family more love, laughs, and snuggles than I can put into words. The timing was made worse by how close it was to Christmas. But this awful time was made a little easier by the folks at Pet Memories. They took care of us like this was not just the loss of a dog but truly a member of our family. Mitch was there waiting to bring Buster into his care, and Zach took care of the cremation immediately. Buster's cremated remains, clay paw print, cremation certificate, and Rainbow Bridge poem were ready for us to pick up the next morning. That was less than 24 hours later. Cannot say enough good things about our experience. Thank you, Pet Memories!

5 stars
Lesli Yarbrough Johnson December 22, 2022

THANK YOU to the staff at Pet Memories at Rockwall, Texas - we decided to have our dog, cremated and to watch her final journey. She was cremated, and we picked up her URN with her name engraved on it, her Certificate and Rainbow Poem..........all within 1 1/2hrs of taking her there. The staff were very patient and we thank them very much for their understanding of our grief at a time like this. The cost was so minor $145.00 for EVERYTHING - compared this to other pet funeral services wanting $260 - $400???!!!! We have one more pet that when she passes in the future we'll be returning for the same excellent services that we received on 31st October 2014.

5 stars
Vine Greene November 02, 2014

I couldn't have asked for better service. They treated me and my pet with such kindness. I got the nicest polished wood box with my dogs ashes inside and his name engraved on the outside, with lock and key. I HIGHLY recommend them for any pet lost. Cheapest service I found and by far deserve more than 5 stars. Thank you so much for taking care of my Obi-Wan guys! Much love

5 stars
stormydawnmc December 01, 2015
5 stars
William Ho April 18, 2016
5 stars
Angel Espinoza-Pina June 03, 2016

We have used them for several of our beloved dogs who have gone over the rainbow bridge. They are understanding, helpful and professional when you need it most. I thank them for doing this most difficult of duties.

5 stars
Bob Fox August 18, 2016

We unexpectedly lost our big boy in the middle of the night. I called them at 8am and they had picked him up by 9. Chris was fantastic and sympathetic. Would highly recommend them.

5 stars
Damien Wards November 13, 2016

It's a hard time however it always helps to have professional and sympathetic assistance. I knew my two old gals weren't going to be around much longer and set out to find a crematory that would cremate them together. Let me tell you it was hard! So I called these guys and they said of course we can do that for you. The cost is by weight. They are very reasonably priced and you get an urn with a nameplate. I live in North DFW and this is a bit of drive for me but it's worth it for the service and kindness I've received.

5 stars
Kat Castorena March 03, 2017

If anyone loses an animal, I highly recommend, Pet Memories Cremation Services, out of Rockwall. This is the second Chihuahua we used them for. They will come out any time of the day to get your loved one, cremate and then put em in a nice lil box w/ key. Then they bring em back to your doorstep. Great people and service!

5 stars
Cody Lunsford April 18, 2017

Excellent service, very compassionate in a time of need and remembrance. Thank you!

5 stars
R H September 19, 2017
5 stars
Matt B January 06, 2018

The staff was so very compassionate and professional. Gently walked me through the process and never rushed me. They made a very terrible time so much easier. I have had to use their services two times now, and they are very consistent. I would highly recommend them.

5 stars
Charmaine Barton February 23, 2018

Very thoughtful and compassionate service. If you are looking for a private cremation and viewing, I highly recommend this company.

5 stars
Brian H April 26, 2018

Very sweet and understanding staff. I lost 2 cats within a 2 week period, one was ran over and the other was paralyzed and I believe it could have been FIP (but vet didn't test for it). I am really glad that my cousin told me to go to them. Thank you so much!

5 stars
Amber Luft July 05, 2018
5 stars
Jose Martinez August 07, 2018

I recently moved to Texas with my 8 yr old St Bernard that outweighed me by 30 lbs. I haven’t been here long enough to make friends and my family lives 9-15 hrs away. We lost him this week suddenly to bloat and I could not load him and was devastated. We didn’t have a vet yet and the one that I called was cold and callous but did give me the name of these wonderful people. From the moment they answered the phone they were professional, compassionate and helped sooth me. I had to call back at least three times to make different arrangements each time and the woman never lost patience and was kind and understanding. The prices were shockingly affordable considering I had a dog weighing near 150lbs and was at least 30 miles for them to pick him up. When the driver, Clint, arrived it wasn’t as if he was there to a job. He was there to help me in one of the hardest moments of my life. He was respectful and did not rush me or mention that I was hyperventilating with tears and snot all over my face. He made a nightmare bearable and I cannot thank him enough. They had my big guy ready the next day and not only called but made multiple trips to deliver him back to me but I was not home. We called the next day and they said that they would return him to me the following day( again 30 miles away) but we opted to go pick him up. Upon arrival they knew who I was and Clint brought him out to me and had taken care of him the whole time which may seem silly but delighted me that he was with him since he left me and as I was leaving I hugged Clint to express my gratitude for the comfort he had given me and the young man never faltered. He hugged me back like he was family. This place made one the worst days of my life manageable and provided comfort where I thought there was none. This is an amazing service with an exceptional staff and while I hope not to need them again anytime soon, if and when I do I will not hesitate to reach out again to this wonderful organization.

5 stars
t dutton September 20, 2018

If i could meet the staff at Pet memories in person I would give them my best appreciation! I had my baby picked up and returned to our vet's office without any issues. From the first call to their office to the last to let me know he was ready, the staff was kind and sensitive. The wooden urn and the paw prints were so precious and professionally done. Thank you for everything, will highly recommend Pet Memories to anyone in need.

5 stars
Valleria Atala December 14, 2018

After ringing in the New Year with seeing my big fur baby gone as soon as I woke up I called Greg. Most places aren’t open on New Years but Greg aid he was on call and was very kind. He offered to drive out and pick up Ranger. Once I brought him in he was very kind and patient as my mom and I could not lift our 110 pound fur ball. He made the whole process easy and provided us with Ranger Danger’s ashes with a personalized wooden box. I cried dropping him off and picking him and he was so understanding and patient. This is a wonderful place.

5 stars
Isabella Garner January 02, 2019

This place is totally awesome. We had a very bad experience with our vet. First of all our sweet little Sandia a sweet little Chihuahua that I bought as a puppy. It was an honor to be her human. she was 15 years old. she had an unfortunate accident on Monday January 28, 2019. we still don't know why she walked off the patio and went to the pool. Sandia never got off the patio unless she was following me. but for some unknown reason she did that morning. She fell into the pool and drowned. my husband tried to save her but he could not save her. I know dogs are good swimmers and she was. we called our vet told them what happened asked what we do to have her cremated. they told us the price. at the time we did not have the money. but I was told that if we could pay $30.00 they would have someone to come in there to pick her up. we could pay the remainder of the money on Friday and we would be able to pick my sweet little Sandia up. so I called on Wednesday &Thursday to see if they had got her back yet. I was told no we have not got her back yet. so I called my vet again on Friday to find out if they had her back and again I was told no not yet. so I asked who do you use. I was told Pet Memories in rockwall. the lady at the veterinarian gave me their number. I called and talked to Judy. I was told that they have no record of us. I thought they (the vet) lost my baby girl. so I called the vet back and told the lady what I was told by pet memories she put me on hold and come back to the phone and told me we still have her in the back. I was like okay why didn't you tell me that on Wednesday & Thursday morning and evening when I called you to check to see if you had her back? every time you told me no . so I called Pet memories again and told Judy that I want to pick my sweet little Sandia up from you all. we were treated horrible by the veterinarian that we have used for 10 years. But we have been treated like family from The workers at pet memories. I called when we went to the veterinarian to make sure they still had Sandia and to pay what we owed. I talked to Mitchell he promised me that he would make sure he gets her first thing in the morning. (Saturday) he called me about 8am Saturday morning and told me that Morty or Marty had picked my sweet Sandia up. they should have her ready by noon. So I was able to pick up my sweet little Sandia up Saturday. I called yesterday because they spelt our last name wrong on her certificate of cremation. I think I talked to Matthew. he took down the information and said that it would be mailed out. I just got it they made a special trip to our home to make sure that we got it. not sure who delivered it. But Thank you so very much. For taking time to do that for us. Also thank you all very much for taking care of our sweet little Sandia. we will be using you again. we have 3 more babies. all Chihuahua mixed. thank you all God bless you all.

5 stars
Becky Mireles February 05, 2019

This is such a wonderful place. Mitchell and Judy showed so much compassion and professionalism. My dog, Noah, passed away Monday afternoon. I had used them for my other 2 dogs and wanted to redo the plaque on Emily’s urn to include Noah’s name so they could be in one urn together. I took the urn to them on Monday and picked it up, along with Noah’s ashes, today. They did a beautiful job and it was comforting to get him back so quickly. Everyone there treated me just as someone would if a person passed away. After all, our fur babies are family. Judy provided so much comfort both times I was there. Thank you Pet Memories!

5 stars
Sherry Heflin April 10, 2019

This place is absolutely amazing. Every person we talked to was so nice and caring and respectful. It was very difficult and emotional losing our baby girl. And the staff at Pet Memories really understood and made the occasion as pleasant as it could be. We're so grateful for their help.

5 stars
Jeff D. Jones May 15, 2019

I cannot thank them enough for their kindness and help to all of us that have to go through this very painful process. Mitchell and Chris have always been very supportive, respectful and understanding. I feel very confident that any of my pets in need of their services will be given the outmost respect as well as for us, pet parents. Thank you... 😔🌈

5 stars
Liliana Franco May 31, 2019
5 stars
Nicholas Koshy July 05, 2019

Such a horrible and emotional time for me was made easier by the service, passion and empathy by Pet Memories Cremation Service. I went home breathing easier and loved the 🐾 made from Chewy’s paw. Want a great service in our town.

5 stars
Judi Elliott July 20, 2019

Wonderful people awesome job of helping you and great care of what you need done with your loved ones with four paws....

5 stars
Theresa P. July 21, 2019

I cannot thank this company enough for what they did for my family. They not only assisted us when others would not, but they provided incredible service met with only the utmost kindness and compassion. Our dog, Laches, unexpectedly passed away Sunday morning while we were sitting outside. Being that he was a stocky, 150lb German Shepherd, there was no hope for my mom and I to physically transport him for cremation, let alone to bring him inside out of the 98 degree Texas weather. We desperately attempted to call vets, pet cremation services, regular cremation services but alas it was early in the morning and a Sunday and we were advised to ask neighbors and just figure it ourselves. We were losing hope, but then Pet Memories stepped in and saved us. Even though we were located outside of their network almost an hour away, they nevertheless went out of their way to assist us despite the fact it usually wouldn’t be possible. They arrived quickly, and handled the situation with the utmost respect, kindness, and professionalism. To our surprise, Laches was even ready to come home again just a day later. The urn was absolutely beautiful as well - we could not have wished for anything more. I cannot recommend this company more highly. I never leave reviews for services, but it’s not often you find a company that genuinely cares about your tragedy and treats your grief just as if it were their own. Thank you again for everything you have done for us.

5 stars
queen of reef August 13, 2019

Great place. They will take care of your baby here. Very happy with how Mr. Wilson was treated thru the process. Mitch is a awesome guy who makes a hard day a little easier for you. I wouldn't go anywhere else when dealing with another event like this.

5 stars
Trey September 22, 2019

I can’t thank the staff enough for guiding us through our loss of our fur baby! Mitch went above and beyond with not only my husbands and I fur baby but helped me with my sister dog Snow. It made it even more sentimental when Mitch realized where our cat name came from, Nibbler from Futurama. I highly recommend this location for their understanding on what we as fur parents go through for our beloved pet! Very professional and quick to answer any questions we had.

5 stars
Omayra Flores September 25, 2019

The entire staff at pet memories were beyond accommodating. This has been the hardest time in my life and They made me feel like family. I can't have imagined having to go through this process with anyone else. And when you consider the thousands most of us will spend trying to save our babies, dealing with a quality service that isn't trying to qouge you for every penny you have left is very important. I was able to drop her off on site instead of having to leave her at the vet to be handled in any manner other than with the utmost dignity and reverence. If you want the best at a great value, pet memories is were to go. They really do understand.

5 stars
Middle-aged Gamer October 09, 2019

Thanks so much❤

5 stars
Misha Pooh November 21, 2019

It's a terrible day when you need their services but they will be a light on this dark day. They are beyond caring and helpful. Your family member will be treated with the utmost respect here. Thank you guys for helping me in this extremely hard time. It helped me greatly that I was able to bring her in myself, see her off, and bring her home with me that day. I couldn't bear the thought of not being with her as she's never been away from me for more than three days. Thank you to all at Pet Memories!

5 stars
S December 14, 2019

This place and its staff were excellent. They opened up on a Sunday, because sometimes life happens after hours. They do charge an after hours fee, but I was happy to pay it, just really needed help when our family dog was hit by a car and we needed to have her remains cremated. Their language is respectful, they always referred to her as my baby, and used her name. I couldn’t thank them enough. A week later i was able to come get her remains, in a beautiful box with an engraved tag. It’s what I needed, and if your looking up where to take the pet you’ve lost, this is it. Almost an hour away for us, still worth it for the service I was given in our hour of need.if I ever have to, I’ll come back. Thank you for taking care of Marley.

5 stars
Deanna Hogentogler January 12, 2020

They were very kind to us and professional even during these difficult times. The first time we used them was after Mija died on Dec 30th, and three days later London died . I was very touched at how considerate everyone was when my husband and I were grieving. We got both dogs back three days after they were cremated and the boxes are very nice. We also got their pawprints. The staff is considerate and caring and willing to walk through things and understands that you are grieving the loss of your furbaby.

5 stars
Laura Richardson January 24, 2020

If I could give more than 5 stars I would! I had my Boston Terrier put down at the Ft Worth Humane Society and almost chose to let them keep his body because I was put off by the cost of cremation. My friend recommended I bring Roscoe here. I looked at the prices online and couldn't pass up the opportunity. We drove Roscoe's body from Ft Worth to Rockwall to be cremated. I am beyond happy with the decision. From the friendly staff to the prompt return of my baby, I was impressed. They are all the most wonderful people doing a wonderful thing for fur babies.

5 stars
Diana March 05, 2020
4 stars
Scott Wilcox April 03, 2020

They took care of my family during Covid-19. I CANNOT say enough nice things about specifically Mitchell, and his Pet Memories Cremation Services. I am convinced that they are THE BEST pet funeral service in the Metroplex. They are located on the same property as a beautiful, sprawling, bucolic human cemetery, and that brought me a great deal of comfort. Yesterday, I lost my partner in crime, my tiny best friend, Cleo. I was looking for a way to honor her. Burying her in a box in the back yard just wasn't...I just couldn't. (And I LITERALLY couldn't, because my Dad normally helps me with physical jobs, but he's high risk and I haven't seen him since the quarantine. I knew if we buried her, he would have come over to help, and I didn't want him to put his health at risk.) We'd used a service for my dog Hannah that our vet arranged for us at her passing. I wanted to do the same thing for my cat. As far as I know, they did an excellent job, but I never had personal contact with them. They also indicated on their website that they were closed to the public due to Covid-19. I wanted to be able to be there for my peace of mind. (I know this is macabre, and I apologize, but because I wasn't part of the process, I'd wondered if it really was my dog in the box). I also worried that if we buried her and we sold the house one day, someone might dig her up to put in a pool, or something, and I didn't want that to happen. I Googled pet funeral services. Pet Memories jumped out with the largest number of (five-star!) reviews, with personal, reassuring comments that all basically said the same thing (what I wanted/needed to hear: they were compassionate professionals). I confirmed on the Pet Memories website that they offered witnessed cremation. (I wasn't certain if they would be able to allow us to be there during Covid, but they did.) The prices were published, so I knew before I called that I could afford it. I submitted an enquiry on their website after-hours. I didn't expect to hear from anyone until the next day or so, but Mitchell called me back right away and was able to make arrangements for the next morning. Even though the planet is closed right now and everyone is afraid, Mitch wasn't, and he made it possible for me to be there for her, which is what my heart needed. Mitchell was so kind, professional and such a DEEPLY empathetic soul, so respectful and gentle with her that I had peace in my heart for the first time in days. He really cares about his clients and understands what they are going through. When she passed, I was just frozen. I couldn't move past her loss while her little body was in limbo. I left feeling REALLY GOOD about my decision. Mitchell helped me feel better. Our pkg was $155, lower than I'd estimated. I think I would have paid ten times that much for the quality of service we received. I CANNOT thank and recommend them enough. They have all kinds of memorial products available in their showroom. They had gorgeous stone urns, for example, but the box we chose was perfect for us. They even have a website for obituaries, so you can tell the world what your heart needs to say about your friend. I saw pamphlets for grief counseling, which I thought was awesome. They are truly thinking about every aspect of care for the families they serve. I am not close to Rockwall, but the drive was easy and they were totally worth it. I will choose them over anyone else every time.

5 stars
S A April 19, 2020

Judy, Mitch, and Zach helped make this heartbreaking experience as pleasant as possible. Thank you for your kind words and support💜💜💜

5 stars
Shawna Mason May 14, 2020

If I could give more than 5 stars, I would due to the above and beyond service of Pet Memories. Judy is incredibly compassionate and understanding. When our sweet dog died unexpectedly, we were able to reach out and receive the help we needed ASAP to have her cremated with utmost respect. Judy's ability to comfort and encourage made such a difference when making the difficult transitioning of letting go of our beloved pet.

5 stars
James 5:16 July 05, 2020

These people were the kindest, gentlest, people ever. From beginning to end they treated us and our boxer dog Adrian like family. Thank you so much to Judy and Mitchell for being above and beyond compassionate. You made the hardest time of our life a little easier.

5 stars
rachel sneed August 10, 2020

Very helpful, understanding and caring will use them again.

5 stars
Nathaniel Arndt August 16, 2020

I am so grateful to have found this amazing place for my sweet Hector dog. I was in a lot pain when I reached out to them. I spoke with Mitchell on a Saturday and he stayed on the phone with me in my saddest moments for a long while as I took in my new reality. He said , I will be here when you and Hector get here. When I arrived I was met by him and he gracefully took my sweet boy from me I knew he was in special hands with Mitchell. The next amazing angel I met was Judy in the office. What a sweet soul she is. She is compassionate , gentle , sincere. She was all things I needed her to be in my darkest moments. I cant say Thank you enough to them and how I was treated and how they treated my beloved Hector. I will forever be grateful to both of them. Thank you so much. Much Love.

5 stars
Kimberly Welborn September 03, 2020

We could not have asked for a nicer place to cremated our lovely dog. Greg, Judy and the staff were very nice, kind, understanding and polite. it's was a sad time but we are very pleased with their service. Thank you Pet Memories cremation service.

5 stars
Andrew P September 05, 2020

I just want to say thank you so much for helping my daughter and I with her little puppy Daisy everyone there was so nice and very helpful thank you again

5 stars
cherish blacknall March 03, 2021

They were so kind of our needs .they made us feel comforring in our time of pain ..thank youll for your kind words .

5 stars
Sofianna Delafuente May 10, 2021

We came home one night to the unexpected loss of our family dog. I was at a loss on what to do, as I've never had to deal with this before. Once I calmed down the next morning and called around to places, we knew Pet Memories was who we wanted to use for cremation. They were so caring and compassionate from the first phone call to when we picked our boy up. Every time they mentioned something about my dog, they referred to him as "your baby" which may not be a big deal to some, but meant the world to me. I hope I never have to use them again, but if I do, they'll have my business again no question.

5 stars
Megan Martinez September 10, 2021

First time doing this. It was a smooth and easy process. The included box was nice and appropriate too. Price was much better than other places too.

5 stars
William Dauria -The FIRE Movement September 24, 2021

My dogs passed by home euthanasia and this is the place that handled their remains. I'm still grieving as I had my dogs for 13 going on 14 years. I called Pet Memories a few times to make sure they will have them and will cremate them together. Everytime i called i was overwhelmed with emotion i could not talk. They were so understanding of my grief. This is definitely a compassionate place.

5 stars
Carletta Castillo December 27, 2021

I have used Pet Memories Cremations for three of my fur babies. They are always caring, compassionate and very professional. Even though your heart is broken at the time, they will make you feel confident in choosing them for your baby.

5 stars
Penny Whiteside March 04, 2022

They did a wonderful job for our dog we couldn't have been more happier with their services and we will plan on using them again in the future thank y'all so much for the wonderful way y'all took care of RATT JOHNSON

5 stars
Janna Johnson March 15, 2022

I recently had my beloved kitty euthanized by the Risinger Veterinary Hospital, and they offered cremation through this service. This was my first time having a pet put down, and it has been very emotional for me to say the least. I wasn't sure what to expect, but when they gave me back my babyboy, I was so thrilled at what I received. He came back with a certificate of cremation, a beautiful note about Rainbow Bridge, and a gorgeous cedar polished box with my baby's name engraved on it. This service has been so wonderful and has helped put me at ease. I recommend them whole-heartedly.

5 stars
Ashley Belitere April 30, 2022

My pet passed away the morning of Father's Day. I called Pet Memories Cremation Service and they promptly returned my call within an hour. For a reasonable after hours fee, we met them at their office in Rockwall. They were so caring and let us say goodbye to our pet once more before they took our pet into the back. We chose a private cremation. They took care of my pet right away. His cremains were ready for me to pick up the next day. I also ordered a paw print to be made and that was ready and well done. I highly recommend Pet Memories Cremation to everyone.

5 stars
Anna B. June 21, 2022

they were AMAZING & took care of my sweet dog as if he was their own, diesel was our bestfriend for 13 years, while it was a bittersweet moment, pet memories did an AMAZING job making us feel comfortable that they would take care of him. he was returned to us safely & with such kindness. thank you again pet memories! 😭🤍

5 stars
danielle romero September 30, 2022

My son's precious Buddy (Welsh Spaniel) passed away on 10/7/22 at 10 yrs old. He was a God send for my adult son. Our hearts are broken. Pet Memories took care of our Buddy! Greg was so very comforting to speak with during Buddy's transport to Pet Memories. Beautiful cedar chest to hold our sweet boy! Thank you Pet Memories... from our hearts, with love! Bryan Walker & Janet Walker

5 stars
Janet Walker October 19, 2022
5 stars
Rossi Holly August 20, 2013
5 stars
Don Crump December 15, 2013

Great funeral service today very personal and memorable with such respect. Thank u for helping my daughter heal from the loss of loosing her dog Taylor that lost from cancer . Thank you pet memories team.

5 stars
Harold Skillot June 12, 2014
5 stars
Nancy Puig Ansari December 19, 2014

Thank you so much for taking care of my sweet Roscoe. Tommy did a fantastic job!

5 stars
Dolly Busnach Delagarza February 28, 2015

I just want to say we have lost 3 fur babies since 2012. In 8/12, 1/25 and 9/15. Pet memories has been very polite, understanding, very professional, compassionate and reasonably priced. Thank you for your help in such difficult times.

5 stars
Norman Perry September 30, 2015

I couldn't thank you guys enough for taking care of my sweet Obi-Wan. Best service I've ever received. I will recommend to anyone I know in and I will only consider Pet Memories for any of my future plans. Outstanding, caring staff and beautiful personal momentos for a great price.

5 stars
Stormy Dawn McElvaine December 02, 2015
5 stars
Michelle Dumas February 23, 2016

i have used Pet Memories for many years and everyone is so kind, thoughtful and caring. Thank you for making a tough experience so much easier. AGAIN....:/

5 stars
Denise Houser Huff May 19, 2016

Amazing company. I'm SO happy to have this nice little urn of ashes and the Rainbow Bridge poem to remember my sweet Snow. Thank you! Staff is wonderful.

5 stars
Chrissy Gammon June 23, 2016

Thank you Greg, Mitch and Tommy. You guys are awesome. Will never forget the wonderful experience I had there. And Ty Greg for your services to the Rowlett fire department.

5 stars
Tommy Crane October 19, 2016
5 stars
Olivia Ibarra December 06, 2016
5 stars
Jaimi Roberts Deere December 20, 2016

Pet Memories are the most caring and compassionate people ever.Our precious Chevy crossed the rainbow bridge on Friday January 27th and they did a wonderful job taking care of our sweet little boy. We were very happy with their help

5 stars
Tammy Lee January 31, 2017

They we're very professional and considerate for our needs.

5 stars
Joann Batie February 02, 2017

Titan passed away on Friday night and was back Home Monday. Thanks to Pet Memories Rockwall. I cannot express the thoughtfulness they gave to Titan's family. Thank You, Aaron Wiliams 5 stars

5 stars
Aaron Williams April 04, 2017

It was very hard for me to accept the death of my youngest member of our family.. but Mitch was very understanding and prompt to my needs... thanks for make in this process easier!

5 stars
Noey Ayerim Gonzalez October 17, 2017

My husband and I can not express how grateful we are for Pet Memories Services. Our faithful companion of 16 1/2 years passed away yesterday - we knew it was coming, but none the less were devastated when the time arrived. The staff we encounter were kind and respectful with our sweet girl and our feelings. They came to our home - picked up her remains, then had her cremated remains back to us in less then 24 hours ( in a lovely Cedar box with a lock, and a gold name plaque fixed to the top). So thankful to have found them during this trying time.

5 stars
Kathleen Mcdonald-Bass May 18, 2018

The staff was very kind and compassionate, they helped us with everything during the saddest day. You hate to need to recommend a place like this and you never really want to see them again but the staff at Pet Memories was truly amazing. We are truly grateful for how amazing you treated us. 5 stars

5 stars
Jennifer Weaks June 20, 2018

After such a heart wrenching way to lose our baby, Greg was so caring and compassionate. He drove out to meet us after hours and took care of our fur baby. I always wondered if the vets actually did an individual cremation or just a communal and told you were getting a private one. Taking him here, I knew I was getting what I wanted. Thank you so much for giving me peace at the end of that horrific experience at the vets. We will definately use you again when the time comes for our other fur babies.���� 5 stars

5 stars
Tammy Butler Scarnati July 04, 2018

I am writing this while my emotions are raw, so that you can truly feel how much I love Pet Memories Cremation Service. Greg Deere is beyond awesome. It is 8:45 p.m. and Mr. Deere just left my home with my sweet baby, Molly. She passed away today and I just couldn’t bring myself to handle her. This is not the first time that Pet Memories has come to my family’s rescue. Mr. Deere took care of my sweet baby, Maggie, a couple of years ago, when she was attacked in our backyard by a bobcat. Words cannot begin to express the appreciation and gratitude I have for Pet Memories and Mr. Deere. In a time like this, the last thing I wanted to do was to have to deal with it and remember her that way. God bless you for the service you provide, Mr. Deere. Thank you so much for taking care of my sweet girl. ❤️

5 stars
P Hillips S Haron August 09, 2018

I recently moved to Texas with my 8 yr old St Bernard that outweighed me by 30 lbs. I haven’t been here long enough to make friends and my family lives 9-15 hrs away. We lost him this week suddenly to bloat and I could not load him and was devastated. We didn’t have a vet yet and the one that I called was cold and callous but did give me the name of these wonderful people. From the moment they answered the phone they were professional, compassionate and helped sooth me. I had to call back at least three times to make different arrangements each time and the woman never lost patience and was kind and understanding. The prices were shockingly affordable considering I had a dog weighing near 150lbs and was at least 30 miles for them to pick him up. When the driver, Clint, arrived it wasn’t as if he was there to a job. He was there to help me in one of the hardest moments of my life. He was respectful and did not rush me or mention that I was hyperventilating with tears and snot all over my face. He made a nightmare bearable and I cannot thank him enough. They had my big guy ready the next day and not only called but made multiple trips to deliver him back to me but I was not home. We called the next day and they said that they would return him to me the following day( again 30 miles away) but we opted to go pick him up. Upon arrival they knew who I was and Clint brought him out to me and had taken care of him the whole time which may seem silly but delighted me that he was with him since he left me and as I was leaving I hugged Clint to express my gratitude for the comfort he had given me and the young man never faltered. He hugged me back like he was family. This place made one the worst days of my life manageable and provided comfort where I thought there was none. This is an amazing service with an exceptional staff. Thank you for your kindness and empathy this week and Clint, thank you for everything.

5 stars
Tracy Greene Dutton September 20, 2018

Last week Tuesday my world came crashing down. Our beloved cat Perci passed away very unexpectedly and much too soon. After reading many reviews I called Pet Memories Cremation Services and spoke with Judy who is the most comforting person anyone can deal with in a situation like this. I met her the same day as I brought Perci to be cremated. She greeted and hugged me to make this unpleasant journey easier as I was in tears the minute I walked in. When I came back to pick up Perci she was just as compassionate. Thank you Judy for taking your time and showing kindness and respect.

5 stars
Tatjana Martinez February 01, 2019

Thank you so much for the care and beautiful memory keepsakes you made for our sweet Diesel.

5 stars
Kristine Tawater February 27, 2019

Thank you for taking care of our 15 year old cat, Daisy. She passed last Tuesday and y’all cremated her and had her back to us on Monday. This is the 2nd time we’ve used your services.

5 stars
Karen Lynn Lanman May 08, 2019

Thank you Pet Memories Cremation Service for your services. I am grateful knowing that my Daisy girl was well taken care of during this difficult time for my family and I. I will definitely recommend this place! She lived 14 long beautiful years and is now at peace and pain free. ❤️

5 stars
Alexa Gamez May 11, 2019

We had our precious Tia cremated thru them. The woman in the front was so kind & loving in every way she could be. In less then 24 hours our fur baby is home sitting on our mantel. Thank you for everything y’all have done❤️

5 stars
Victoria Woodcock July 10, 2019

compassionate people (thanks Mitch!) and a beautiful environment......made a hard thing so much easier

5 stars
Delia Martin August 11, 2019

I’ve used pet memories several times for my fur babies and they are so nice. They were on the phone with me for a while listening to me ball my eyes out while trying to talk. Judy (I believe was her name) has such a calming voice which really helped. She is the sweetest, very comforting

5 stars
Karina Ortiz January 16, 2020

My precious 18 year old dog passed away recently. She was not just a dog but a family member. The cremation just seemed a way to honor my loving friend. She saw me through life - good and bad. Dory, I miss you soooo much. I received a beautiful nice cedar box with a lock and key and her name on the top. I’d never done this. It felt so right. The box is cedar, I think. It has her name on there and has a lock and key. It’s very pretty and she sits on one of our book shelves in our living room. She is home. I would recommend Pet Memories Cremation. It’s a beautiful way to honor our pets.

5 stars
Phyllis Milner Pack April 14, 2020

I had the best experience with Pet Memories.they treated us with the upmost respect and my Molly like she was their own pet.

5 stars
Barbara Sue Smith April 25, 2020

It was hard to lose two pets so close together: Mija the Chihuahua on December 30th and London, the Golden Retriever on Jan 2nd. The staff were so considerate even when I was bawling in the lobby. We got paw prints and their ashes in a cedar box. Thank you for being so caring during a difficult time.

5 stars
Lj Richardson August 02, 2020

We lost our beloved fur baby boy Vernie just two weeks ago after 14 1/2 yrs and even though we're saddened by our lost, we found a shining light when we found Pet Memories. They treated us with compassion and honored our wishes for our fury member of the family. Each day without him is still a challenge but the thought of seeing him again at the Rainbow Bridge makes it easier.

5 stars
Linwood Ellsworth September 23, 2020

Thank you guys so much for this unforgettable and special memory of my fur baby words can’t explain how I feel but you guys made me feel better and now I have my baby with me forever !such a great service I highly recommend !!!!I don’t know how to thank you for everything 😇

5 stars
Liz Gee February 26, 2021

they are the most kindest people, they will help you through anything that you need I would definitely recommend this place to anybody they are the best!!

5 stars
Lisa Arant June 07, 2021

Marty, I want to thank you for your kindness to me and Max on Friday. You'll never know how much I appreciate your understanding in my having to do the hardest thing I�ve ever had to do by having Max put to sleep and your cremating him so I could always have him with me.

5 stars
Susan (Pet Owner, Mesquite, TX)

Greg and Associates, Thank you so very much for the compassion you all showed with my sweet Titus and myself last week. You all went above and beyond to assist me in my time of grief. I pray God grants you all over and abundantly for reflecting his love to others so well.

5 stars
Brandi (Pet Parent)

Greg, We wanted to thank Mitchell for his kind empathy on Friday. It was so greatly appreciated and it made this difficult time a little less stressful to have such a nice person take our Kasey. You have all been just what we were hoping to find. I can never thank you enough.

5 stars
Robin (Pet Parent Rowlett, TX)

They took care of my boy so well after losing him. I got him back home real fast so the anticipation of waiting was not long.

5 stars
Gloria Santos March 30, 2024

Pet memories was superb to deal with. I called at 8 am with my 18 year old pup that had passed away and they handled everything with respect, dignity, and professionalism. I paid the extra small fee for same day service so I could bring my buddy right back home with me. Dee, Mitch , and Greg were all great to deal with.

5 stars
Timothy Logan March 16, 2024

Thank you for being so caring and respectful.

5 stars
Rocio Juarez March 09, 2024

The gentleman who came over, within 30 minutes of our call, was so caring and sympathetic. Absolutely the best experience we have ever had during such an emotional time. Highly recommend their services. We now have a beautiful box and a forever footprint that arrived much faster than expected.

5 stars
Christa Zachary March 04, 2024

Nugget meant the world to us! Mitch, thank you so much for taking care of my hambaby.

5 stars
LaTeja Grate February 24, 2024

Thank you for making this process comforting and taking care of my furrbaby, Lucyfurr. Her memories are with me for life. I appreciate the certificate and such thoughtful consideration.

5 stars
Mina Dragomirnova February 06, 2024

I wasn’t sure what to expect, as I’ve never had a pet cremated before, but this place exceeded any I had! Mitch was so caring and compassionate with us. We were walked through every step of the process and were never made to feel stupid with our questions. Highly recommend! (There was another gentleman that helped us on the day we dropped our cat off, but I didn’t get his name. He was great and caring to us as well).

5 stars
Rockwall Wheelers January 25, 2024

They are the best. I have had two of my babies done with them. They are professional, caring and respectful.

5 stars
Yoda79anne January 22, 2024

They were very professional and had our baby back to us in less than 24 hours. Prices were within our budget as well. Will use them again if needed.

5 stars
Gina Marshall January 15, 2024

Pet memories did a phenomenal job with the cremation of my cat. The vet that I used for his in home euthanasia delivered my sweet boy to them because it was the only place that she trusted. My cat's remains were delivered by certified mail. They also sent a clay mold of his paw and a copy of the Rainbow Bridge. I highly recommend their services.

5 stars
wendy smart January 15, 2024

I became an emotional wreck when my little dog died. His name is Simon and he was the light of my life.. BEST little friend I ever had. He had a heart condition for a long time and was taking daily medication. I noticed he was rapidly declining, as he was turning 16 yr old this month. But because I knew what was coming and I knew that it was inevitable; I thought I was prepared for it... But I was not. Now I wish I could describe the extreme level of kindness and comfort and understanding that I experienced with the amazing people at Pet Memories. They treat you like family. I had never known such compassion from others, even when I had cancer surgeries. Nick was the young man who handled Simon for me, both when I brought him and picked him up after cremation. He is so good at dealing with grief. Everyone there is uncommonly kind and they made the pain of this ordeal much softer. I would strongly recommend Pet Memories to anyone when the time comes to choose a cremation service; they are genuinely focused on helping you and offering that service at the most affordable price.

5 stars
drivebyreeder January 11, 2024

I was able to wake up on a Sunday, see my dog’s condition worsening and book a vet for in home euthanasia last minute on a Sunday (Codapet). The vet took my dog with her and this company Pet Memories Cremation Service had my dogs ashes delivered to my vet about 24hrs after the vet was at my house! Beautiful cedar box allowing me to store my dogs ashes and memories. Thank you Pet Memories for providing this service even over a weekend.

5 stars
Karla D January 06, 2024

Our Gunny was sent there for cremation-we received him back within 2 days in a beautiful cedar box with lock along with sympathic memo. We were extremely happy with their service in the time of our painful loss.

5 stars
Tammy Shanks January 03, 2024

Through the years I have brought my pet’s to my vet’s to say my last goodbyes. Hopkins County Vet Clinic has always used Pet Memories. I am Very Pleased with both how my vet handles this sad time, and the quality service that pet Memories offers. The box is nicely finished cedar wood. And the gold colored plaque can say anything you want. The photo is of my little Muffin who recently passed at 19 years of age.

5 stars
Laura White December 27, 2023

Unfortunately, this is the second time We have had to use them. They have been awesome both times. Very caring and do a very nice job. I would recommend them to anyone.

5 stars
Martha Luttrull December 15, 2023

Highly recommended this place. Great staff and quick services. I got my Rocky’s remain next day.

5 stars
Lauren Bui December 11, 2023

I am so happy we went to Pet Memories Cremation in Service in Rockwall. The staff are so kind and caring. They helped us through a very difficult time saying goodbye to our 14 yr old cat, our sweet fur baby. With the Cremation services we received a nice certificate, beautiful cedar box that we picked out, with Otto's name and dates, and a little Christmas ornament with clippings of his fur inside. We also purchased a paw print. They included a nice, colorful Rainbow Bridge poem card with sincere sentiments on other side. This is a very difficult time and Pet Memories are very caring and helpful people to answer questions, guide you through the process, and they took special care with our sweet Otto. They even have a pet obituary site you can send pictures and pet info ❤ 🐈 Also, will add obituary to their Facebook and Instagram page as well. Thank you for your kindness. Ramon & Lisa Salinas

5 stars
Lisa Salinas December 09, 2023

We lost our Toodles much too soon and so unexpectedly. She was the best kitty companion you could ever ask for. Our time together just wasn’t enough and I couldn’t think of burying her in the cold ground. The people at Pet memories were so kind and patient with me and answered all my crazy questions. She was returned to us the next day and they did a beautiful job packaging her. We bought the clay paw print and asked for whiskers and fur. They gave a little Christmas tree ornament too. Thank you for helping us begin our healing process. I will recommend you to those who might need your services. Thank you 😊

5 stars
Katherine Bone December 03, 2023

Muchísimas gracias, mi niña se fue en la clínica en donde tenia sus chequeos regulares, tranquila y acompañada de su familia que tanto la amamos, a partir de este año ya sabíamos que su calidad de vida iba a estar disminuyendo por enfermedades propias de su edad (13), mi bebé llego a casi la expectativa de vida mayor de un schnauzer y con el corazón roto el sábado pasado la dejamos ir, la Veterinaria coordino todo para que la recibieran y pudieran regresármela en cuanto fuera posible, al lunes siguiente me llamaron para que pasara por ella, muchas gracias, me reconforta mucho saberla en casa, la cajita en la q viene es muy bonita, la tarjeta tan sensible me hace llorar cada que la leo, gracias por su huella, definitivamente la siento cerca de mi aunque yo se que ya no está, sus servicios reconfortan a la gente.

5 stars
Brenda Reyna November 30, 2023

The staff were very helpful and processing my request. The turnaround time was less than I expected and the delivery of of her and the items we purchased were beautiful very respectful in delivery. Would definitely recommend them to anyone that wants a cherished memory of their companion

5 stars
Jamie Dotson November 18, 2023

Our vet made a house call to come euthanize our baby girl Bri… :( absolutely devastating and heart shattering. And, they mentioned a couple times the crematory they use “Pet Memories”. I made sure that they would have a private cremation for my baby and they said they also give you her paw print. I was in such a state of unknown through the process that I did not even need to worry about this part of it. This was a huge blessing to my soul. I knew Bri would come in a wooden urn.. I knew I would have her back in 3-5 days.. I had her back after a day and a half. I would absolutely recommend Pet Memories. Although I did not experience their customer service, their company and what they provide is lovely, especially for when you need it most.

5 stars
Viktoria Alvarez November 07, 2023

Agradezco a Pet Memories por ser tan especial con mi Amada Estrellita, por los detalles hasta las personas que me atendieron fueron tan sensibles y dulces. Estrellita estuvo en mi familia durante 16 años y ahora será difícil moverme sin ella a mi lado. Pero se que ella está cerca llenando una cajita de su infinita lealtad y amor para todos los que la amamos y extrañamos. Sin duda Pet Memorias y su perdonal fueron la mejor decisión.GRACIAS.🌟 🌟 🌟 🌟 🌟

5 stars
Betty Cosajay. October 30, 2023

My precious baby boy was hit by a car and passed away at a young age. This was the first time I’ve had an animal pass and they were so helpful with the whole process. He was ready the next day! I recommend them 100%! Thank you guys so much for talking me through this process to even dropping him off at my house.

5 stars
Danae Aguilar October 13, 2023

Pet Memories are very kind and compassionate people. During this difficult time they made the process very easy and were very professional. I had a private cremation done for my boy and I know I gave him the best that I could by driving out to Rockwall and going to Pet Memories. May God Bless You.

5 stars
Cat October 10, 2023

It has taken me awhile to post this but this place is amazing. My experience is they were fast and reliable. Got my baby boy back within a couple of days. Love the box with his name on it.

5 stars
Michelle Smith October 06, 2023
5 stars
bigymclargehuge October 05, 2023

fast service and nice options in a ti.e of need

5 stars
manuel a September 12, 2023

Really great service - the employees were friendly and kind, and our kitty's box and paw print are beautiful and were ready the next day. Thank you! 🌈

5 stars
Amy Lane August 12, 2023

Greg and Mitch were really helpful and were hospitable. The front office manager/gal was also really sweet. We brought Lil' OIe' Lady in yesterday and picked up her ashes today. I even brought in my second urn (her royal urn) and I believe it was Mitch who split up her ashes into two urns. Thanks again for everything!

5 stars
Sherman Kampe August 01, 2023

This sweet organization took such great care of our Maxx when we lost him. I didnt have a lot of time to think it through and knowing we entrusted him into good hands they walked us through the entire process from the initial phone call, to dropping him off to picking up his cremations. They were so carrying and thoughtful. We recommend them for any family that lost their fur baby. It is such a hard time, but they made the transition much more easier and less heartbreaking. We are so thankful for them.

5 stars
Jessica Thornton-Eiland June 17, 2023

I lost my first fur baby, Romeo, 7 years ago and I didn’t know where to turn. I found Pet Memories online and I felt so comforted when I walked into your place. I was devastated and you took care of him with such compassion and empathy. Our kitties are now all elderly and in the last 2 years we have lost 4 more with the last 2 this past month. I tried to prepare myself and knew these days were coming but thankfully having you to take care of this part of it relieved a lot of the stress. You definitely offer a much needed service and I am so thankful for the excellent way you help us through these sad moments in our lives. Everyone that we have come into contact with there have been wonderful. Thank you.

5 stars
Kim Pearson May 17, 2023

This place is amazing. Nick & Dee were very kind and took great care of us. Prices are very reasonable. Everything came out as expected. We drove two hours here. Thank you again

5 stars
T. N April 18, 2023

My God where do I begin. I’ll try to write this without crying! My precious sweet dog was killed by the mesquite library on Friday 4/7/23 by a crazy driver! We just moved here two months ago and was just letting her out to potty and she ran in the street because she was excited. The monster didn’t even stop to see if she was ok. She passed away. Pet memories was so supportive and sympathetic to me. They handled my baby with so much care and I am so thankful and grateful. I really don’t know anyone here and they treated me so kindly. It brings tears to my eyes knowing there are some kind people here in Dallas! Thank you pet memories for your graciousness and just plain ole kindness. It meant so much to me!!! God bless you all! I know my Piggi baby was in good hands ❤️

5 stars
Ebony Jennings April 12, 2023

I want to thank Dee and staff for their wonderful care of our sweet boy. We are forever grateful for your kindness during this painful time.

5 stars
Andrea Fishpaw January 21, 2023

Great place, can not say enough about how respectful and professional they are. I chose to stay and view, so I could leave with her when done. Was nice and quiet, peaceful, and just the best possible way the experience could have gone. Thank you

5 stars
Keith Polk January 05, 2023

We lost our precious Buster on Monday. This 13-year-old, 95 lb baby of ours brought our family more love, laughs, and snuggles than I can put into words. The timing was made worse by how close it was to Christmas. But this awful time was made a little easier by the folks at Pet Memories. They took care of us like this was not just the loss of a dog but truly a member of our family. Mitch was there waiting to bring Buster into his care, and Zach took care of the cremation immediately. Buster's cremated remains, clay paw print, cremation certificate, and Rainbow Bridge poem were ready for us to pick up the next morning. That was less than 24 hours later. Cannot say enough good things about our experience. Thank you, Pet Memories!

5 stars
Lesli Johnson December 22, 2022
5 stars
Denisse Munoz June 26, 2013

I just want to thank pet memories cremation services again. If I could I would give them 10star rating. They are very professional, caring and helpful. I will recommend them to my family and friends who's pets are more like family members. They go the extra mile to make sure you are treated with the utmost respect during this time. Thanks again, Mikee and Tommy!

5 stars
Cheryl Bright Dean October 19, 2015

Greg was just phenomenal. They are very professional and kind. This is what you are looking for during difficult and sad times when your loved one passed away.

5 stars
Diana Vallejo March 02, 2016

We are very grateful to have found Pet Memories Cremation Services. During this incredibly painful time, they ensured the cremation process to be filled with respect and peace. We recommend the private chamber cremation and viewing services if you're the type of pet parent with an ultra special bond with your companion and wished for a personable experience. This is not the time to feel rushed or pressured and they made sure of that. Special thanks to Mikee who was professional, courteous, and accommodating. Tommy and Mitchell were also great. We were introduced to options such as additional urn selections and online obituary publication. The facility is clean, open, and surrounding atmosphere serene. We will definitely recommend to friends who unfortunately have lost a friend but need the best cremation services.

5 stars
Stanley Liu May 10, 2016

Unfortunately my husband and I lost our youngest dog this last weekend. It was very sudden and completely unexpected. She was only 3 and we are so heartbroken. We didn't know what to do when it happened and somehow we were pointed to Pet Memories. I am so thankful for them. They were caring, understanding and compassionate. They listened to me bawl my eyes out on the phone and never rushed me. The hardest part was leaving our sweet girl with them but Greg reassured me that they would treat her well and we would have her back soon. Less than 24 hours later we received a call saying our sweet Chassis was ready for us to come get. They did such a wonderful job and even though we are still completely heartbroken, we are thankful for the kindness they showed us during such an awful time. We appreciate everything you did for us and our sweet baby.

5 stars
S June 14, 2016

Unfortunetly, I am a repeat customer. I can say however, that everyone here has been amazing. I have had to call them at 10pm, and they met me just so that my girls would not have to wake up to the death. When our cat did not make it through the night, I never thought of going anywhere else. Thanks for all the support. They even helped me transfer care of other Fur Babies to new urns.

5 stars
Christine Roy November 08, 2016

We recently lost our Calico Queen who died at home. Our vet referred us to Pet Memories for cremation services. We are exceptionally pleased with their services. Very professional and reasonably priced. Most importantly, they are caring at a very difficult time. We highly recommend their services to anyone who needs them.

5 stars
Michelle Ferrer November 15, 2016

I can't say enough how much I appreciate Pet Memories. My sweet older dog was taken from us suddenly after she got out and went on the highway on a Friday night. I was traumatized and bereft. I called Pet Memories first thing Saturday morning hoping they could go pick her up from animal control that day, as the thought of her being in a trash bag in their freezer over the weekend was heartbreaking. Mitch answered and said that it would be no problem and talked me through everything very professionally and politely. He went from Rockwall to Richardson to get her. I never saw her after she got out, but a RPD officer who I had showed pictures to while we were searching for her told me he was sure it was her. Nonetheless I asked Mitch if I could send him pictures just to be doubly sure it was her. He ID'd her which spared us from having to see her in a bad state. They made a paw print upon my request, and everything was ready to be picked up the next day. Their quick response made the horrible event a bit less stressful, knowing she was in caring and competent hands. Their prices are very reasonable and totally worth it, especially in my situation. They have all 5-star reviews for a reason, they really are that great.

5 stars
A. H. March 07, 2017

I did a lot of research when I knew my little guys time was coming. I am SOOO glad I went here. From the moment I walked in with my cat Mikee was kind and welcoming and made me feel at ease. He answered all of my questions and since I was questioning whether I wanted to do the cremation viewing or not Mikee told me to take a few days to think about it so I was sure to make the right decision for myself. I decided to do the viewing and I'm so glad I did. It really helped with the wondering of how and what it was like. They handled my boy with love and kindness and always referred to him by his name through the whole process which while small, really made the difference in recognizing he was a family member not just someones cat. I will forever be grateful to these folks during this difficult time.

5 stars
Lindsey Corson September 04, 2017

This is the most compassionate business. They cared for our beloved SPOT, right after the vet and then SPOT came home in a beautiful casket just two days later.

5 stars
Cherry Jones January 01, 2018

Very personable and compassionate staff! Mitch took care of my dog and treated him like an old friend he was sorry to see leave this world... I know it has to be a hard job to do, but you all are great people and I appreciate you!

5 stars
Hazel Worrell January 16, 2018

The loss of our dog was a hard one. 16 years with our amazing Chihuahua. This is our first time proceeding with a cremation and this place was the perfect choice. Although it is an hour away from my house, the reviews on this business earned my business, but especially when I called.. Marty was great and welcoming and answered any questions I had. I get off work pretty late but they stayed after their closing hours and that right there is awesome. Customer service is everything and they had it! I delivered my dog on Friday and she was ready for pick up the next morning! Great great great! I have another dog who is 18 years old and when her time comes, I will bring her here as well. The price was very reasonable as well. Thanks Pet Memories!

5 stars
Junior Ulloa March 24, 2018

Very understanding staff, affordable pricing, and quick turnaround. They definitely made dealing with the loss of a pet much easier. I couldn't have asked for better service!

5 stars
Justin June 09, 2018

Kind people and will do anything within their power to grant your every wish.

5 stars
J B August 07, 2018
5 stars
Shonda Hayes August 20, 2018

My pet Lili died yesterday, she has been apart of our family for ten years. I couldn’t bare to put her in a bag or throw her out like a piece of trash she was more to us then that she was part of the family. I called Pet Memories and spoke with Judy who was as kind as can be. She immediately heard the pain in my voice and showed compassion. She gave me everything I asked for regarding information the process of cremation for Lili. She had a kind warm voice and when I arrived at the location she greeted me with a hug. She genuinely cared about my feelings and was very respectful of the situation. She explained the time frame of when I could pick Lili up and she called me later that afternoon to tell me my baby was ready to come home. The location was beautiful and Judy was an Angel. Thank you Judy for helping me in this time of grievance. If anyone has a special part of their family leave this earth and you need a loving professional place to assist you I would recommend Pet Memories.

5 stars
Ruby Cantu November 09, 2018

We just lost our precious little boy last week. We took him too pet memories. Judy handled our lose wirh golden gloves. I highly recommend this place .their kindness is very genuine. Thank you judy for all you did for us when we were hurting so bad. You have a godly heart.

5 stars
william waite December 20, 2018

I couldn't have asked for better people to handle the loss of my dear Mario. They are caring, efficient and so reassuring in your time of sorrow. Thank you

5 stars
Shiloh Lear January 03, 2019

Such a caring place to say goodbye to your very precious friend.

5 stars
Lila March 21, 2019

I wanted to Thank you for the wonderful care that you gave our sweet girl Berkeley.She was more than a pet to all of us.She was a big part of our family and gave us all of her love . We are so great full to have her with us forever. Thank you again for all you have done.. Bruce Wright and family

5 stars
Bruce Wright April 13, 2019

It was a tough time last week that led us to bring our Eddi to Pet Memories. The staff were compassionate, professional, and accommodating--exactly what we needed during these circumstances. Special thanks to Judith and Mitchell for guiding us through the process and answering all our questions. There was a problem with the urn we ordered from the outside shop, and the staff was great about making everything right for us. We would definitely recommend Pet Memories--they will take excellent care of you and your beloved pet.

5 stars
Ron Ron Cheng May 18, 2019

they were soo nice! they shipped me a name plate free after an error on the vet's part with my pets name. thank you for everything

5 stars
Anthony Perez June 26, 2019

Thank you so much for what you do. Losing my Layla was heartbreaking, and your care and patience with me meant the world.

5 stars
shauna Voigt July 05, 2019

Judy and Mitch were the absolute best! They were able to answer all our questions without us even having to ask them. They explained everything step by step on how it would all work since this was a first for our family to experience. They made sure to not only take care of our baby the best they could but also made sure they were taking the best care of us as well! We had to do alot of driving but definitely the best place we could have picked to have them care for our baby just like we would want with out any hesitation. They let us have as much time as we needed to say our goodbye there was no rushing. They also made sure to explain everything out without giving us more detail then we may have wanted. They genuinely care about all who may come through their doors as if it was family. I love that its family owned and it shows! Thank yall again Judy and Mitch for having such caring hearts. Keep doing what yall do!

5 stars
Miranda Moore July 20, 2019

The first place I called was willing to work with me until I named the vet clinic my baby would be at, then they turned me down cold. I was already struggling that I had to put my cat down. I called Pet Memories next, they didn't hesitate for a second, told me they'd get her the next day and I could still pick her up from the same clinic. And I got her back within 24 hours. I'm very glad for their care and dedication they put in. Highly recommended.

5 stars
Sariel Bays August 01, 2019

Unfortunately my dog Echo passed away and it was very tragic and unexpected thing to ever happen to me. Pet Memories Cremation cremated my dog and were very professional and the turn around time was very quick. I would highly recommend. Thank you for your service. Rip my beloved friend.

5 stars
Humberto Martinez August 15, 2019

Highly recommend this place! Brought one of our deceased hamsters here to be cremated. The employees were very polite and caring and even went out of their way to make special name plates for our hamster and one that had passed several months ago. We did a same day private cremation ($35 charge for same day also). Note: The building is tucked away behind the funeral home when you get there.

5 stars
Hunter Mooney September 22, 2019

I called, very emotional, to see if they could help with my exotic pet. Said yes without a hesitation. Showed up right before closing, with special requests, and everyone was still so kind and accommodating. Within 36 hours of my pet passing away unexpectedly, they had presented me with a beautiful, personalized, one-of-a-kind memorial. Another thing I noticed is they always called her by name, never "it" or "the pet" or "the hedgehog" they are truly sympathetic to the pain you're going through. We had to drive over an hour each way to get here two days in a row and it was hard to do after a workday, but this business is worth it if you want to be sure that your pet is being cared for 100%. You all are a class act and rested all of my fears and worries about Astro. Thank you so much.

5 stars
Morgan Edwards September 27, 2019

Positively the best decision I have made. I give Pet Memories the highest regards in the respect, care and sensitivity they provided. They answered all my questions and made me feel comfortable that my baby would be handled with care and respect and the fact that it would be my loved one. I must say as well, the price for the final cost was so grateful. I was able to afford other memory items/keepsakes. I was also able to pick up my loved one in a very short amount of time. Which I believe is helping me heal faster because I am not having to wait 1 to 2 weeks. I will recommend Pet Memories to all my family and friends. Thank you Judy and Chris for being there for my questions and support as well thank you Steve for the pictures! OH and I must mention as well, FAMILY OWNED BUISNESS!!!

5 stars
Brooke Skinner November 02, 2019

I cannot thank this place enough. It was a really rough time for us, and it was all unexpected. The phone call wasn’t easy to make, but Ms. Judy was amazing helping us through this process. She explained everything to us being that this was our first. She was very compassionate. They were very respectful and gave us the time we needed to say goodbye. Lucky is now at home with us, and I can’t stress enough how much this service has helped us heal through this process. I’m very grateful I called. I don’t know what I would have done. Thank you for taking care of our sweet baby.

5 stars
Nancy Jaramillo December 05, 2019

I found this place by researching Memorials for my baby that passed on Christmas, I first spoke with Judy, she was so understanding and patient with my broken speech due to crying. When I went to the business I met Mitch, he was the most kind hearted person. He listened to my cries and questions, without hesitation he gave me straight forward answers with a comforting tone. He allowed me to say one more goodbye to my baby and he comforted me as he was about to roll my fur son away. People like these 2 individuals are hard to find in a world where a pet is just an animal. They understand it's so much more than that. Thank you Mitch for showing your heart and thank you Judy for being so kind.

5 stars
Monica December 30, 2019

I can't say enough good things about Pet Memories (Rockwall, TX) and its staff members. Since 2017 we've had two of our cats cremated here. Our fur baby that passed away in 2017 from cancer was picked up by Pet Memories directly from the veterinarian. He was given an individual (non witness) cremation and the engraved box with his cremains were delivered to the vet's office two days later. Our other kittie passed away at home from kidney failure so we decided to drive her to Pet Memories ourselves (they do offer to pick up your baby from your home for a fee) and opted for the witness cremation. To me, the witness cremation is like a pet funeral service. You can see your fur baby one last time, put flowers and a favorite toy and blanket (just no plastic or metal objects!) to send with them on their last journey. The employees were incredibly kind, courteous, patient and understanding. Mitchell is just the sweetest guy! I must have called him and the other guys at least four times prior to, and after leaving their facility, with seemingly endless questions about the witness cremation process (witness cremations can only be scheduled for 8:30 am so they held my baby in their freezer until the day we were ready to say our last goodbyes) clay paw prints and other memento options.

5 stars
Jennifer K January 13, 2020

The best hands down. Zach picked up my dog and was beyond amazing in every way. A super blessing to me on such a hard day. Then the very kind Mitch personally and loving returned him to me the next day. Such a blessing made easily in a very stressful time.

5 stars
T D February 29, 2020

Very Polite and Proper people. They saw to my needs in more ways than they know. I am at peace knowing they took great care of my Baby C.C. Affordable is a bonus to their awesome services,

5 stars
Jacki Nino March 31, 2020

A wonderful caring place. Customer safety and kind people during this time is a nice fresh of air. This is the second pet I have had to bring to this place and I recommend to all pet parents in their time of hurt and need. Thank you Pet Memories

5 stars
Selinda Brand April 18, 2020

When it comes to pet cremation I believe in "trust but verify", not "trust and we'll return the ashes in a few days". How do you know if you are getting your pet's ashes or just a portion of the communal ashes? I understand safety measures during the pandemic but good grief. I called 5 or 6 places and Mitch at Pet Memories was the only one that understood. He had us come early in the morning when they weren't busy. We did the "Wait and Return" and socially distanced at the pier overlooking the pond. Cows were off in the distance and it was peaceful, even though not a pet cemetery. I appreciate his finding an option that met both his and our needs. Their machines are effective and fast. It was done in about 45 min. for a cat.

5 stars
Janet Frame April 22, 2020

Everybody here it was absolutely amazing you could tell that they really cared about you and your fur baby. They made the difficult circumstance a little less difficult. Our sweet Osa was my husband’s service animal/BEST FRIEND. This heartbreaking experience was a little less heartbreaking thanks to Pet memories.

5 stars
Mercedes Esquibel July 05, 2020

Had a great dog die of old age and had to take care of her the next morning.. Found their services good price and great service and when leaving felt like I had done right by Harlie.

5 stars
James Boston July 10, 2020

It was the hardest phone call to make, but they helped us through our experience with the utmost compassion and professionalism. I would like send a special thank you to Judy. She is one of the kindest and most caring people you could ask for. Thank you all

5 stars
Keith Brown August 15, 2020

Couldn’t have asked for a better way to let our pet go, very friendly staff and helpful. Took very good care of Kali. Never easy letting a pet go but she’s resting easy and the team here made it special.

5 stars
Frank Cordova August 30, 2020

Highly recommend this facility they're very professional, very courteous, and very caring of your loss. They take pride in what they do. If you lose a beloved animal I highly recommend you go to pet memories cremation service.

5 stars
Shelby Webb September 04, 2020

Definitely recommend Pet Memories. Thank you, Pet Memories, for doing what you do.

5 stars
aLi Rodriguez October 15, 2020

The Pet Memories team represents among the highest levels of customer service I have experienced. Information was accurate, responses to queries were turned around very fast. Great customer services from beginning to end of the process. Fantastic company! Thank you Pet Memories for your services and quality of work. The cedar urn with lock is gorgeous just like our furry babies (Dogs).

5 stars
Teresa Macias April 16, 2021

I can not find the words to thank Greg and his team for going above and beyond to take care of our dog Oso. Their kindness, their empathy, their selflessness was proven when on Monday (labor day) at 2 PM when they took my call. Our dog passed at the shelter in Collin County and I was devestated, and even more worried to know it could be days until something could be done because of the holiday. Greg took it upon himself to come get Oso, and started his cremation the same day. He constantly provided me with updates on everything. This company was God sent. I can not be thankful enought for the care, the commitment and passion they showed to our dog during this time. Oso's ashes were beautifully delivered along with ceramic paw prints that we will have to forever remember him. Greg, thank you!

5 stars
Michelle McBride September 10, 2021

I found this company 4 years ago after a Ra had to stay with my former roommate while I moved to Texas until he could came down from Iowa to be with me. He had lost 1/3 his body weight in a year and I was sure he was on his way out. As my roommate describes him, he was scrappy. So, two nights ago, he finally passed. With his passing being so prolonged, I had time to research all of the different companies in the area. To this day, Pet Memories stands as the leader in reviews and service. So when I found him eternally sleeping, I didn't have to go hunting. And then they made the decisions even easier by giving me good information and answering my question as best they can.

5 stars
Flora Langel -Naanad- De Kock September 17, 2021

We got amazing service coming here! We will definitely be using them again when we need them in the future. They are very understanding and not wanting you to spend a fortune on getting to keep your little loves even after they’re gone! Definitely give them a 10 out of 10!!

5 stars
Ashlee Fredrick September 25, 2021

Great service, highly recommended, they very special for handling you loss….. thank you so much …extremely recommended again..

5 stars
Edman Agurcia February 02, 2022

Pet Memories Cremation in Rockwell made this difficult experience a little easier. They were able to pickup my baby & bring him home the following day. And the cost was definitely affordable.

5 stars
Marcy Johns March 11, 2022

My vet had a service they offered but once I found out it would be 14 business days I was like no way. I had my buddy back in 24 hours with Pet Memories.

5 stars
David April 22, 2022

I Dropped her off in the morning at 8am and she was ready by 2pm. The turn around is amazing and the staff are kind and caring. 10/10 no doubt.

5 stars
Lady Mashaka June 14, 2022

Mitch and the staff were so amazing to work with. I would recommend them to anyone. Thanks again!!

5 stars
Clayton Stringfellow July 16, 2022

Ms Dee and Greg went up and beyond helping me with my aweful situation...Thank you both so much

5 stars
Terry Escalera October 05, 2022

Very compassionate and caring place to take your pet for cremation. Employees are professional and comforting. Fast service, reasonable pricing. Highly recommend!

5 stars
Marla Shurn November 17, 2022
5 stars
Angel Ryan September 30, 2013

Thank you for taking care of our baby. We lost him way too early! As my six year old said through his tears, "the sweetest puppies leave way too soon". Having him back and knowing he was well taken care of is a real comfort.

5 stars
Sarah Elizabeth Killion February 27, 2014

I have used pet memories twice and these people are just wonderful. Thank you for taking care of my 2 babies!

5 stars
Cheri Decker August 14, 2014
5 stars
Crystal Cain January 03, 2015

Thank you for your kindness and compassion when I called about Balto and for taking such good care of him for us

5 stars
Robin McGinnis July 14, 2015

I can't thank you enough! You made this journey of losing my beloved cat of 18 years, "Bo" a much easier time. Just knowing how caring and respectful the staff was at helping us with the arangements, in a proficient and timly manner. Pet Memories Cremation Services are the best of the best in my book. Thank you so very much; Tommy and Mikee.

5 stars
Cheryl Bright Dean October 19, 2015

5 stars

5 stars
Stephanie Powell December 11, 2015

I called around to several cremation services, but none of them felt right, as everyone was so sterile sounding. As soon as I called Pet Memories and talked to Mikee, I knew I could trust them with my baby. Once there I met Mikee and his Brother Tommy, who also works there, in person. Both of them were so incredibly lovely to my mother and I about the passing of out sweet Pepper and even took time out of their days to look at pictures and videos of her and learn all about her. They helped us pick the urns we put her in, and these amazing little necklaces with her nose and paw prints on them. I left that day feeling better knowing someone as loving and empathetic as Mikee and Tommy are. I have never met two people so amazing. Once it was done, Tommy came out to our house and delivered Peppers ashes to us in person, coming inside and sitting down to talk with us, something I know for a fact he wasn't required to do, but wanted to out of the goodness of his heart. I highly, highly recommend using Pet Memories as a cremation service; make sure to ask that Tommy or Mikee are the last ones to see your baby, they'll even give her a last pet.

5 stars
Addyson Bender March 15, 2016

5 stars

5 stars
Robert J Chamberlain June 16, 2016

Beyond professionalism,more like family. Life long returning customer. Thankyou Mitch,Tommy and Greg.

5 stars
Amanda Crane October 18, 2016

5 stars

5 stars
Kim Rhodes October 29, 2016
5 stars
Karri McCreary December 11, 2016

Thank you for kindness and help during this sad time. Spencer was like a child to us and we will miss him. Your services have provided the peace to know he is always with us. You are all very professional and I will recommend your services to friends and family.

5 stars
Sheila Barker Harwell January 19, 2017
5 stars
Katie Roebuck Wesley January 31, 2017

Trixie and Athena were two of our babies that Mikee took care of. They were a much loved part of our lives and we miss them so much. Thank you for making one of the hardest days a bit easier for us. We would not trust our girls to anyone else but the people at Pet Memories.

5 stars
Shell Jeannet March 29, 2017

I can't even begin to tell you how much this place has helped me with the loss of our 14 year old dog Mason. Thank you so much for what you do. I'm sure you hear it alot but you guys make a difference.

5 stars
Melea Keck May 10, 2017
5 stars
Terisia McMinn Mote January 01, 2018

On Saturday, I lost my cat of 13 1/2 years to Intestinal Cancer. I made the choice to bring her in myself. Mitch was the one there. He was extremely helpful, and understood how hard this whole thing is. I picked her up today... y’all did a wonderful job with the photo urn. Thank you for caring, and taking the extra time to make such a difficult situation, just a little better by taking such good care of the final arrangements for my furry kid. 5 stars

5 stars
Traci N. Tuttle June 18, 2018

We had to put our sweet Gidget down. She was 15, her health was failing. Pet Memories picked her up and gave her the most dignified memorial. I am so grateful to you for making this transition bearable. Thank you so much from the Palmers...

5 stars
Valerie McCurdy Palmer June 22, 2018

Judy my point person was so kind and understanding. This was a really hard time, Beau had been with me since a pup 12 years ago. There was no pressure they followed my directions and now have one advocate for their service. I met Judy but the gentleman that helped me remove Beau from the car was also very kind, helpful and understanding. Kudos to a great team during my time of need.

5 stars
Gus Trevino August 02, 2018

This is the best place, Greg helped me got me and my baby of 21 yrs old all fixed and ready to go home with me the same day, Even tho my lil girl isn’t with me in body she is still goin back home with me in a sweet lil cedar box not one day away from her . Thank u pet memories

5 stars
Jovonna Parks August 17, 2018

We found this place during the worst time In our life. Our beloved cat passed away unexpectedly. We arrived to cremate him, and were greeted by the nicest people. They offered compassion and sympathy as we decided on what to do. Not only were the reassuring and calming, they did a perfect paw print for us and sent him home safely. Thank you Pet Memories, for EVERYTHING.

5 stars
Bailee Gaston December 07, 2018

Yesterday was one of the hardest days of my life, my baby Jack passed away.. I read so many good reviews and i knew he'd be in good hands with yall. Thank you for your compassion and for doing such an amazing job!

5 stars
Perla Estefania February 15, 2019

Our son Sam passed away suddenly on Friday from a stroke. we are new to the area and we were lost as what to do... I found Pet Memories Cremation on Google. they were the absolute best they treated our Sons remains like he was truly a part of the family and went out of their way to pick him up and personally drop him back off to us..... Thank you so much for making the worst situation a little better by showing how much you truly cared

5 stars
Monica Amarillas Akins March 23, 2019

Thank you to Judy and Zach you guys made this day easier on me I would definitely recommend them I did the witness private individual cremation which is the reason I chose this location along with all the five star reviews. They were so nice and gave me two boxes because I split the ashes up for one for his dad. I’m going to miss you Cromwell “Bubs” so much! I will definitely be using your services again hopefully not anytime soon. 🙏🏻🐾🌈💔-Dana Higgins

5 stars
Gina Kay May 09, 2019

I am so thankful this place. They did a wonderful job. They made us feel special and right at home. I would definitely recommend them. Thanks so much for the hospitality.

5 stars
Ashley Sheree June 25, 2019

The most professional, compassionate people to help when we were beside ourselves with the loss of our little Sophie. I cannot thank them enough and appreciate having them as a close resource.

5 stars
Dana Chaney Landry August 03, 2019

Thank you so much for the wonderful job you did with my Great Dane, Isis. Her urn is so beautiful. 🐾❤️

5 stars
Torry Pender October 31, 2019

We recently lost both of our dogs. Pet Memories took care of the cremation & the quality of work was exceptional!!! They were returned to us in a very timely manner. We have a beautiful box with their name on it to have with us forever!!!

5 stars
Beth Church Jones March 11, 2020

Even though it still hurts, this made things a lot better. You all did. Great job on my baby.

5 stars
Sharon Moreno April 24, 2020

My Lil Buddy Georgie crossed over the Rainbow Bridge on 7-3-2020, it was the hardest decision that I had to make but I didn't want my Lil Buddy to hurt any more than he was. All I knew was that I wanted him to be with me where ever I go and I brought him to Pet Memories on 7-5-2020 and Zach was most compassionate and loyal to my needs. I was even given time to see my Lil Buddy one last time. Thank you Pet Memories for an awesome service in my time of sorrow and loosing my Lil Buddy Georgie.

5 stars
James Plumley July 07, 2020

Received a beautiful cedar box,paw print,Rainbow B & condolence card from you folks today & I am so grateful for your service to help me remember my dear departed kitty Jewel, 😭💔🌈

5 stars
Cynthia Caceres Curtis August 20, 2020

My baby Mia died suddenly in a horrible accident. She was my first pet and went too soon from this world as she was only 1.5 years young. I was distraught and a mess trying to figure out how to process the tragic event and grieve my loss. I got good vibes from this place from the pictures and reviews and I am very happy with my decision. The entire process was pretty seamless and accommodating. I felt every person I had contact with had concern and genuine care in their voice. I appreciated having all prices up front. I did a private witnessed cremation and her body was handled with respect during the process. I also bought a necklace urn for my baby sister because she was also grieving. Every detail I wanted, such as a clipping of Mia's hair, was taken care of. Also, there is a pond nearby that was a peaceful serene place to wait while the cremation was being completed. My older little sister and I saw pairs of fish, horses, ducks, cow, and woodpeckers, it was a comforting experience. I am grateful for this place as it helped me through processing my dog's death. It has helped me feel I was honoring her properly. Thank you to the people at Pet Memories Cremation.

5 stars
Jessica Hernandez October 05, 2020

Never an easy thing to do when you have to put your pet down much less think about what to do afterwards. My vet utilized them when I put my beloved Sephora down last week. They processed her quickly so she is back with us now. The paw print, box, just everything was high quality. Definitely recommend. Thank you again ❤️

5 stars
Kayla Powers May 25, 2021

I can't thank you enough for providing ethical pet cremations in this area. Greg came to pick up Bogey and I went back to Pet Memories with him so that I could witness the cremation. I was given some time to say goodbye to Bogey and was never left with any doubt that I got my baby back. What a comfort you are to families who choose cremation and want to participate in the process. I never once felt like I was just another pet owner today. I support the ethical and supportive services you provide to the families you take care of, and I am happy to endorse Pet Memories Cremation Service. Regards,

5 stars
Toni Riss Consumer Advocate Ethical Funeral Practices

Pet Memories, We lost our cat Oreo unexpectedly earlier this week and I just wanted to thank Greg and Marty, who were most kind. Not everyone comprehends how much a family pet means to the family, but they were remarkably understanding and the service we got was more than we expected. Again, thank you very much.

5 stars
Blair (Pet Owner)

Brent, I wish to thank you very much for taking such good care of Sundance. I am a disabled veteran who had the proud distinction of having Sundance as a friend and companion for eleven years. He will be missed terribly. Your courtesy was so much appreciated.

5 stars
Charles (Pet Parent, Kaufman, TX)